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Class TicketInfo

A TicketInfo instance contains information about one ticket. A ticket belongs to a single folder.

Property Summary
LongclosedByOperatorID
The ID of the operator who closed the ticket or null.
Stringname
The ticket name (short description).
BytepriorityType
The priority type of the ticket.
LongrelatedToItemID
The ID of the item this ticket is related to.
ByterelatedToItemType
The item type this ticket is related to.
LongticketID
The ticket ID.
Calendarclosed
The Closed timestamp.
Calendarcreated
The Created timestamp.
LongcreatedByOperatorID
The ID of the operator who created the ticket.
LongcustomField1ID
The ID of the first custom field.
LongcustomField2ID
The ID of the second custom field.
LongdepartmentID
The department ID associated with the ticket, or null.
CalendardueDate
The DueDate timestamp.
Calendarflagged
The Flagged timestamp or null.
LongfolderID
The ID of the folder this ticket belongs to.
LonglastAssignedByOperatorID
The ID of the operator who last assigned the ticket to someone.
Stringnotes
The ticket notes.
LongoperatorID
The ID of the operator the ticket is assigned to or null if the ticket is unassigned.
Calendarupdated
The Updated timestamp.
LonguserCategoryID
The user category ID of the ticket.
LonguserStatusID
The user status ID of the ticket.

Property Detail
Long closedByOperatorID

The ID of the operator who closed the ticket or null.
String name

The ticket name (short description).
Byte priorityType

The priority type of the ticket.
  • 0: Low Priority
  • 1: Medium Priority
  • 2: High Priority
  • 3: Urgent Priority
 Long relatedToItemID

The ID of the item this ticket is related to.
Byte relatedToItemType

The item type this ticket is related to.
  • 2 - Contact
  • 3 - Ticket
 Long ticketID

The ticket ID.
Calendar closed

The Closed timestamp.
Calendar created

The Created timestamp.
Long createdByOperatorID

The ID of the operator who created the ticket.
Long customField1ID

The ID of the first custom field.
Long customField2ID

The ID of the second custom field.
Long departmentID

The department ID associated with the ticket, or null.
Calendar dueDate

The DueDate timestamp.
Calendar flagged

The Flagged timestamp or null.
Long folderID

The ID of the folder this ticket belongs to.
Long lastAssignedByOperatorID

The ID of the operator who last assigned the ticket to someone.
String notes

The ticket notes.
Long operatorID

The ID of the operator the ticket is assigned to or null if the ticket is unassigned.
Calendar updated

The Updated timestamp.
Long userCategoryID

The user category ID of the ticket.
Long userStatusID

The user status ID of the ticket.