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Boldchat Web Service API Reference |
Class TicketInfo
ATicketInfo instance contains information
about one ticket. A ticket belongs to a single folder.
| Property Summary | |
|---|---|
| Long | closedByOperatorID The ID of the operator who closed the ticket or null.
|
| String | name The ticket name (short description). |
| Byte | priorityType The priority type of the ticket. |
| Long | relatedToItemID The ID of the item this ticket is related to. |
| Byte | relatedtoItemType The item type this ticket is related to. |
| Long | ticketID The ticket ID. |
| Date | closed The Closed timestamp. |
| Date | created The Created timestamp. |
| Long | createdByOperatorID The ID of the operator who created the ticket. |
| Long | customField1ID The ID of the first custom field. |
| Long | customField2ID The ID of the second custom field. |
| Long | departmentID The department ID associated with the ticket, or null.
|
| Date | dueDate The DueDate timestamp. |
| Date | flagged The Flagged timestamp or null.
|
| Long | folderID The ID of the folder this ticket belongs to. |
| Long | lastAssignedByOperatorID The ID of the operator who last assigned the ticket to someone. |
| String | notes The ticket notes. |
| Long | operatorID The ID of the operator the ticket is assigned to or null if the ticket is unassigned.
|
| Date | updated The Updated timestamp. |
| Long | userCategoryID The user category ID of the ticket. |
| Long | userStatusID The user status ID of the ticket. |
| Property Detail |
|---|
The ID of the operator who closed the ticket or null.
String name
The ticket name (short description).
Byte priorityType
The priority type of the ticket.
- 0: Low Priority
- 1: Medium Priority
- 2: High Priority
- 3: Urgent Priority
Long relatedToItemID
The ID of the item this ticket is related to.
Byte relatedtoItemType
The item type this ticket is related to.
- 2 - Contact
- 3 - Ticket
Long ticketID
The ticket ID.
Date closed
The Closed timestamp.
Date created
The Created timestamp.
Long createdByOperatorID
The ID of the operator who created the ticket.
Long customField1ID
The ID of the first custom field.
Long customField2ID
The ID of the second custom field.
Long departmentID
The department ID associated with the ticket, or null.
Date dueDate
The DueDate timestamp.
Date flagged
The Flagged timestamp or null.
Long folderID
The ID of the folder this ticket belongs to.
Long lastAssignedByOperatorID
The ID of the operator who last assigned the ticket to someone.
String notes
The ticket notes.
Long operatorID
The ID of the operator the ticket is assigned to or null if the ticket is unassigned.
Date updated
The Updated timestamp.
Long userCategoryID
The user category ID of the ticket.
Long userStatusID
The user status ID of the ticket.