|
| Class | Description |
|---|
| CallInfo | Instances of the CallInfo class contain information about one call. |
| CallsResult | A CallsResult instance contains an array
of CallInfo instances. |
| ChatAssignmentInfo | Instances of the ChatAssignmentInfo class contain information about one chat assignment.
A chat assignment belongs to a single chat, identified by the chatID property. |
| ChatAssignmentsResult | The ChatAssignmentsResult class encapsulates
an array of
records. |
| ChatInfo | Instances of the ChatInfo class contain information about one chat. |
| ChatMessageInfo | Instances of the ChatMessageInfo class contain information about one chat message.
A chat message belongs to a single chat, identified by the chatID property. |
| ChatMessagesResult | An instance of the ChatMessagesResult class is
returned by a call to
getChatMessages
. |
| ChatsResult | A ChatsResult instance contains an array
of ChatInfo instances. |
| ContactInfo | A ContactInfo instance contains information about one contact. |
| ContactsResult | A ContactsResult instance contains an
array of ContactInfo instances. |
| ConversionInfo | A ConversionInfo instance contains information
about one conversion. A conversion belongs to a single folder. |
| ConversionsResult | The ConversionsResult class encapsulates
an array of conversions. Instances of this class are
returned by conversion queries. |
| CustomField | The CustomField class represents a name-value pair.
Custom fields can be configured to hold some of the results of a pre-chat survey. |
| CustomFieldsResult | An instance of the CustomFieldsResult class is
returned by a call to
getChatCustomFields
or
getCallCustomFields
. |
| DepartmentInfo | A DepartmentInfo instance contains information about
one department. |
| DepartmentsResult | The DepartmentsResult class encapsulates
an array of
records. |
| EmailAttachmentInfo | Instances of the EmailAttachmentInfo class contain information about one email attachment mapping.
An email assignment mapping belongs to a single email, identified by the emailID property. |
| EmailAttachmentResults | The EmailAttachmentResults class encapsulates
an array of
records. |
| EmailInfo | A EmailInfo instance contains information about
one email message. An email belongs to a single email thread. |
| EmailThreadInfo | An EmailThreadInfo instance contains
information about one email thread. An email thread
belongs to a single folder at any given time. |
| EmailThreadsResult | The EmailThreadsResult class encapsulates
an array of email threads. Instances of this class are
returned by service query methods. |
| EmailsResult | The EmailsResult class encapsulates
an array of email message records. Instances of
this class are returned by email query methods. |
| FolderInfo | A FolderInfo instance contains information
about one folder. A folder may be a child of another folder,
identified by the parentFolderID property. Root
folders will have a null parent. One root folder
per service is created along with a Boldchat account. |
| FoldersResult | The FoldersResult class encapsulates
an array of folder records. Instances of
this class are returned by folder query methods. |
| GetCallsInfo | Instances of GetCallsInfo are used as
parameters in call queries. |
| GetChatMessagesInfo | The GetChatMessagesInfo class encapsulates
a chat identfier. Instances of this class are used as
service query parameters. |
| GetChatsInfo | Instances of GetChatsInfo are used as
parameters in chat queries. |
| GetContactsInfo | Instances of GetContactsInfo are used as
parameters in contacts queries. |
| GetConversionsInfo | The GetConversionsInfo class encapsulates
a folder identifier. Instances of this class are used
in conversions queries. |
| GetConversionsWithDateRangeInfo | The GetConversionsWithDateRangeInfo class encapsulates
a folder identifier. Instances of this class are used
in conversions queries. |
| GetEmailThreadsInfo | The GetEmailThreadsInfo class encapsulates
a folder identifier. Instances of this class are used
in email thread queries. |
| GetEmailThreadsWithDateRangeInfo | The GetEmailThreadsWithDateRangeInfo class encapsulates
a folder identifier and optionally start and end dates. Instances of this class are used
in email thread queries. |
| GetEmailsInfo | The GetEmailsInfo class encapsulates
an email thread identifier. Instances of this class are used
in email queries. |
| GetInactiveCallsInfo | The GetInactiveCallsInfo class encapsulates
a folder identifier and optionally start and end dates.
Instances of this class are used
in the inactive chats query. |
| GetInactiveChatsInfo | The GetInactiveChatsInfo class encapsulates
a folder identifier and optionally start and end dates.
Instances of this class are used
in the inactive chats query. |
| GetPageViewsInfo | The GetPageViewsInfo class encapsulates
a visit identifier. Instances of this class are used
in the page views query. |
| GetTicketsInfo | The GetTicketsInfo class encapsulates
a folder identifier. Instances of this class are used
in ticket queries. |
| GetTicketsWithDateRangeInfo | The GetTicketsWithDateRangeInfo class encapsulates
a folder identifier and optionally start and end dates. Instances of this class are used
in ticket queries. |
| GetVisitPageViewsInfo | The GetPageViewsInfo class encapsulates
a visit identifier. Instances of this class are used
in the page views query. |
| GetVisitsInfo | The GetVisitsInfo class encapsulates
a folder identifier. Instances of this class are used
in visits queries. |
| GetVisitsWithDateRangeInfo | The GetVisitsWithDateRangeInfo class encapsulates
a folder identifier. Instances of this class are used
in visits queries. |
| LoginActivityInfo | The LoginActivityInfo class encapsulates
historical information about a login event or session.
Each LoginActivityInfo instance has a
creation time and, if completed, an end time. |
| LoginActivityResult | An instance of the LoginActivityResult class is
returned by a call to
getLoginActivity
. |
| NetPromoterScoreInfo | An instance of the NetPromoterScoreInfo class
contains the Net Promoter Score (NPS) and the counts that
are used to calculate the score. |
| OperatorClientInfo | A OperatorClientInfo instance contains information about
one operator client currently logged in. |
| OperatorClientsResult | The OperatorsResult class encapsulates
an array of
records. |
| OperatorDiscussionInfo | A OperatorDiscussionInfo instance contains information about
one operator discussion. |
| OperatorDiscussionsResult | The OperatorDiscussionsResult class encapsulates
an array of
records. |
| OperatorInfo | A OperatorInfo instance contains information about
one operator. |
| OperatorsResult | The OperatorsResult class encapsulates
an array of
records. |
| PageViewInfo | A PageViewInfo instance contains information
about one page view. A page view belongs to a single visit. |
| PageViewsResult | The PageViewsResult class encapsulates
an array of page views. Instances of this class are
returned by the page views query. |
| SetupItemInfo | A SetupItemInfo instance contains general information
about a setup item. Examples of setup items are User Categories, chat window definitions,
and Salesforce connectors. |
| SetupItemsResult | The SetupItemsResult class encapsulates
an array of setup items, such as user categories or user statuses. |
| TicketInfo | A TicketInfo instance contains information
about one ticket. A ticket belongs to a single folder. |
| TicketsResult | The TicketsResult class encapsultes
an array of tickets. Instances of this class are
returned by ticket queries. |
| VisitInfo | A VisitInfo instance contains information
about one visit. A visit belongs to a single folder. |
| VisitsResult | The VisitsResult class encapsulates
an array of visits. Instances of this class are
returned by visit queries. |
